Client Services Executive

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Summary

The position of Client Services Executive reports to their assigned Team Leader.

Represent P2P Mailing in the United Kingdom, providing efficient and effective operational services within a team environment.

Activities

  • To provide first class customer service/support; answering support queries via phone, email and live chat.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of customer problems and be proactive when dealing with customer issues.
  • Respond to enquiries from clients and help resolve their problems.
  • Ability to communicate with service suppliers and the warehouse team.
  • Support customers in using our platform by providing necessary training and advice, by telephone, email or screen share.
  • To accurately follow escalation procedures.
  • To help arrange for internal technical support where problems cannot be resolved in house by liaising with relevant admin/staff members.

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