Technology Solutions Customer Integrator

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Background

P2P Mailing was established in 2009 to offer independent and impartial advice on creating and managing distribution solutions primarily to the eCommerce Sector.

P2P supports customers such as ASOS, Wiggle, Game, Chain Reaction Cycles, Boots, The Hut Group and other leading brands in the efficient despatch of their parcels to consumers all over the world. P2P offers a range of delivery solutions from untracked mail, through tracked mail and parcel and premium express courier services to destinations all over the world and is able to provide flexibility and tailor solutions to suit individual customer requirements.

P2P operate out of a main hub facility in Basildon Essex and a CAA Approved Hub at London Heathrow. P2P currently employs around 140 people plus additional casual staff to cope with peaks in demand as required.

P2P handles in excess of 12m parcels per year on behalf of our clients and turnover in excess of £80m driven from around 300 Customers. Our growth has been very strong in the last 4 years and we expect that growth trend to continue.

Summary

The position of Technical Solutions Customer Integrator reports directly to the Technology Solutions Manager.

Managing technical onboarding of P2P customers from design to the start of trading.

Offering support to existing customers.

Constantly monitoring customer data to spot problems and be proactive in driving customers to present data in a compliant way.

Activities

  1. Working very closely with the P2P sales team to on board customers using P2P technology.
  2. Attend sales meetings to present new features in the P2P technology stack that directly impact or assist customers to interact with us.
  3. Maintain customer specification documents in line with new development releases.
  4. Cross-skill with other members of the Technology Solutions team in order to be able to assist in other areas of the platform lifecycle.
  5. Maintain relationships with technical contacts at certain key customers.
  6. Manage customer technical queries through a ticket system.

Specific Skills Required

The person appointed shall have a very good understanding of API’s and how they work. They should be able to read and understand technical documentation and be able to translate that in a sales environment.

The successful candidate must be able to manage multiple works streams at the same time and be able to structure their work accordingly.

Maintaining good relationships is a key requirement as the successful candidate will be required to work very closely with our sales team and also our external customers that are integrated into the platform.

Previous experience in international logistics is preferred.

The person appointed shall be able to work in a team and be able to work efficiently and effectively in a busy and stressful environment where time is of the essence. A general education to GCSE level A-C is required, including the following key skills:

  1. A very good understanding of API’s and their use
  2. A very good understanding of CSV files and their construction
  3. An understanding of file transfers i.e FTP / SFTP, HTTP POST
  4. Troubleshooting and technical support
  5. Excellent communication skills

A good degree of personal organisation and the ability to manage a wide range of tasks simultaneously; backed up by good organisational ability will be required. They will be expected to work well within a team environment and be a good communicator to all levels within our supplier and internal/external customer bases.

A pleasant, outgoing personality and efficient technique / manner is essential. The ability to learn quickly and adapt to change efficiently is also a key requirement.

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