The position of Client Services Executive reports to their assigned Team Leader.
Represent P2P Mailing in the United Kingdom, providing efficient and effective operational services within a team environment.
- To provide first class customer service/support; answering support queries via phone, email and live chat.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of customer problems and be proactive when dealing with customer issues.
- Respond to enquiries from clients and help resolve their problems.
- Ability to communicate with service suppliers and the warehouse team.
- Support customers in using our platform by providing necessary training and advice, by telephone, email or screen share.
- To accurately follow escalation procedures.
- To help arrange for internal technical support where problems cannot be resolved in house by liaising with relevant admin/staff members.