Peak Planning – Who is your Contingency Carrier

Peak Planning – Who is your Contingency Carrier

Contingency Carrier – Always have a backup plan

The final section of our peak planning tips series is one of the key elements to consider when preparing for the Peak Period. 

Have you got a contingency carrier? All this extra stock, online activity and delivery needs can put a strain not only on you and your capacity to operate smoothly, but without clear and accurate predictions as we talked about in our last post you could find yourself in a predicament where your carrier is unable to fulfil your increased volume! Meaning your customers parcel may not reach them!

P2P, A FedEx company, acts as contingent carrier for UK-based e-commerce businesses that are experiencing issues with their pre-existing international delivery service providers. We understand that sometimes companies need short-term help to fulfil their obligations, which is why we extend our flexible tracked, untracked and express solutions to those in this situation

What is a contingent carrier?

A contingent carrier essentially acts as a substitute delivery service for online retailers in difficult circumstances, either to assist your existing service or replace it altogether.

The quality, cost and reliability of delivery plays a key role in a customer’s relationship with a retailer, and expectations are growing worldwide. Therefore, it’s crucial that retailers provide consistently high standards to ensure expectations are met and build customer loyalty.

Why might I need a contingency carrier?

Loss of Key Equipment/Personnel

It’s not pleasant to think about, but if your regular delivery carrier endures a serious equipment failure or loses key members of staff for a length of time, the ramifications can impact retailers just as badly. The support of an emergency carrier in this interim period reassures you that delivery to customers is not hindered by circumstances beyond your control.

Weather Disruption

Particularly when it relates to international delivery, hazardous weather like hurricanes and floods could limit the reach of your regular carriers. Having a contingent carrier with experience of managing these difficult circumstances means Mother Nature won’t stand in the way of reaching your customers.

Breakdown with Carriers

If your relationship with your existing carrier breaks down suddenly, it can cause serious disruption to your delivery service if you have to use time and resources to look for an alternative.

We’ve established the situations where contingency planning is crucial for retailers. Now it’s important to identify an emergency courier that can help you overcome these challenges, meet the expectations of your customers and offer delivery to destinations across the globe.

Why P2P, A FedEx company?

Ease of Integration

A key aspect to consider is identifying a contingent carrier that can quickly and easily integrate their processes into your website. That is something that our team at P2P, A FedEx Company, have been able to offer our clients at short notice, as this fast turnaround and our straightforward APIs minimise delay or disruption of delivery to customers. That way, there’s little break in your delivery service.

Range of Services

It is important to work with a contingent carrier that offers services matching your needs as a retailer and what your customer expects from your usual/previous carrier. We are able to present this wide-ranging flexibility with tracked, untracked and express services, so our clients can present the correct style and standard of international delivery options.

Global Reach

For online retailers with a global audience, your contingency plan must take into account the scale of a carrier’s operations. It’s therefore crucial to choose a carrier with experience handling international delivery and links to delivery partners in those countries. P2P, A FedEx Company, offers links to over 220 countries and territories, giving us the coverage to match virtually every retailer’s requirements.

Extensive Experience

We have extensive experience working with e-commerce companies in the UK, both as a permanent partner and contingent carrier. In fact, many of our long-term partnerships began off the back of our work as a contingency plan when they needed it most. We support our clients at every stage of their growth with flexible, innovative international delivery solutions, like our effective delivery tracking system TRAKPAK.

Work with us

If you require a contingent carrier in the lead-up to the holiday shopping rush or are in need of a full-time international delivery company, P2P, A FedEx Company, work hard to help retailers throughout the UK explore new markets worldwide and match consumers’ rising expectations.

Speak to our logistics experts today to learn more about our flexible services and how these can support the growth and reach of your business.