Carrier Management Team Support Assistant


Role Purpose

To provide a wide range of support to the Carrier Management team and in particular to support the Service Delivery Manager and Product Development & Implementation Manager.

Reports to: Team Leader Carrier Development and Management


Internal: All departments and key stakeholders within P2P.

External: Delivery Partners, Customers, Third Parties, as relevant.


  • Undertake a full range of duties in supporting both the product development and implementation manager and Service delivery Manager, including some administrative duties.
  • Be fully conversant in MS Office to produce a range of spreadsheets, documents and presentations, as required.
  • To assist with collating and maintaining service performance pack on a monthly basis for the SMT.
  • Liaise with Delivery partners to investigate daily issues surrounding tracking and service issues when required.
  • To assist with the implementation of new products and carriers by;
    • liaising with final mile partners to build a full carrier profile that can be used when creating SOP’s, SLA’s and other operational documents for distribution throughout the
    • Building strong relationships with suppliers and delivery
    • To act as an intermediary during the implementation and start-up phase of new products and carriers offering support to all parties
  • Maintain an accurate and secure database of all carrier and product development information that can be accessed internally.
  • Assist with the testing of new products and carriers by communicating with all key stakeholders within the business.
  • Working closely in conjunction with the Product Development and Implementation team to support the Sales department with new product information.
  • Arrange and attend team and partner meetings with site visits as required.
  • Assist the work of others within the carrier management team when required.

Personal Qualities And Experience

The following qualities / experience are required:

  • Good analytical skills - Attention to detail essential.
  • Excel skills – essential.
  • Other Microsoft Office including Word, Visio and PowerPoint - essential.
  • Operational knowledge/understanding – an advantage.
  • Good knowledge and understanding of Trakpak/Bernie.
  • Highly organised and able to work on own initiative.
  • Strong communicator both verbal and non-verbal.
  • Excellent team working skills, and able to build relationships at all levels.
  • Ability to work well under pressure and to defined timescales.
  • Very strong customer focus.
  • Administrative experience.

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