Return
Parcel Solution – Try and Buy
P2P
Mailing’s Reverse Logistics Solution for Mail Order
Customers
How easy are you to do business with? It is one thing for
Customers to be able to order your goods on-line and have
them delivered to their home in a timely and efficient manner.
It is quite another to ensure that they are able to return
items to you, no matter where they may be located. Internet
retailers as well as catalogue retailers need to offer an
efficient, transparent and customer-friendly return solution
as part of their overall offering – this will increase
the likelihood that they will buy from you in the first
place.
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85%
of customers say they will stop buying from a retailer if
the returns process is a
hassle
Source: Harris Interactive
95%
of customers say that they will likely shop with a catalog
or internet retailer again
if the returns process is convenient Source: Harris Interactive
40% of shoppers don’t buy online due to returns difficulty
Source: Jupiter Research
Customers who have their complaint resolved quickly have
a re-purchase intention
rate of 82%
Source: McKinsey
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Business-critical
Return parcel solutions are key to your success in developing
new markets, especially those outside the UK. Up to 50 percent
of products sold could be returned by consumers who have
ordered multiple products to try, ordered the wrong product
or simply changed their mind after they made the purchase.
It is therefore key that you are able to provide a cost-efficient
and customer-friendly return solution. P2P Mailing in partnership
with Cycleon B.V. offers just that with our Try and Buy
solution. |
Customer-friendly
We know that at the time of purchase, people already need
to be reassured that the product can be returned without
too much hassle. The unique uReturn label can be easily
printed by the consumer, once you have been through your
particular Returns Authorisation Process. After the customer
has attached the label to the package, it can be dropped
off at any post office or mail room. From there, the parcel
will find its way back to us and ultimately on to you –
all supported by highly visible tracking data, allowing
you to retrieve up-to-date information on the status of
the product return as it comes back through the system. |
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