Title

Description

Category

Time to get serious about cross-border e-commerce

White paper explaining how to overcome the hurdles of cross border e-commerce

Retail Logistics and Fulfilment

Logistics Trends

Detusch Post and DHL paper detailing trends that are shaping the logistics sector

Retail Logistics and Fulfilment

12 for 2012: Succeeding in Multi-Channel Commerce

White paper evaluating twelve cross-channel efforts of today’s ecommerce merchants to provide valuable perspective into their plans for future success online, in-store, as well as via mobile and social initiatives.

Ecommerce

Title

Description

Category

Setting the Standard

A  P2P study revealing UK consumers’ attitudes towards standard and premium delivery options

Retail Logistics and Fulfillment

Delivery form store: How to do it -what to look out for and a world of caution

Metapack paper explaining the pros and cons of delivery from store and how to avoid mistakes

Retail Logistics and Fulfillment

International shipping- why and how should I do it?

Metapack paper to help senior managers think about the practical benefits,

Retail Logistics and Fulfillment

Carrier Allocation and Delivery Management

Metapack report to to help senior managers and business strategists think

Retail Logistics and Fulfillment

eRetail websites continue to reach new levels of customer satisfaction

Research from the latest  eRetail Benchmark study from eDigitalResearch.

Ecommerce satisfaction

Tablet users more likely to shop online than smartphone owners

Latest research by eDigital Research.

Ecommerce

Online Returns and refunds report by Snow Valley 2011

Analysis of options offered for return by international eRetailers

Retail Logistics and Fulfillment

Snow Valley Online Retail Delivery Report

Report  evaluating the sector in 2011

Retail Logistics and Fulfilment

Home Delivery in the UK 2011 The Doorstep Experience Snow Valley

The report is full of data on delivery charges, delivery options, speed of delivery, and more.

Retail Logistics and Fulfilment

International retail Delivery Report 2010 Snow Valley

This report highlights some areas that the domestic consumer takes for granted, but which aren’t always offered to international customers and recommends simple ways to improve customer experience and break down international barriers.

Retail Logistics and Fulfilment

European Consumer Views of E-Commerce: A Consumer Research Study of Buying Behavior and Trends

The European Consumer Views of E-Commerce survey’s results reveal that, while many retailers have extended their online offerings into Europe, few cater to local needs.

Ecommerce satisfaction

Omni-Channel Fulfillment and the Future of Retail Supply Chain

Research report into the competitive advantage offered by different delivery options

Retail Logistics and Fulfilment

B2C Global e-Commerce Overview 2011

Containing total B2C e-commerce, statistical data, forecasts and country profiles of leading and upcoming countries in the world

Ecommerce

New Survey Reveals Many Women Would Rather Shop in Their Underwear or Even Go to the Dentist Than Contend with Long Lines This Holiday Season

Survey revealing that women are less likely than men to want to branve queues for festive purchases

Ecommerce satisfaction

Survey: 64 Percent Say Free Shipping is the Most Effective Promotion

Survey revealing that free shipping is best holiday season promotion

Retail Logistics and Fulfilment

Shipping Survey of Top 100 E-tailers April 15, 2011

Survey of shipping practices of top 110 ecommerce retailers

Ecommerce satisfaction

Why would you abandon an order when shopping online?

Webcredible poll indicating that hidden check-out charges and no clear delivery options on a website can drive defections

Retail Logistics and Fulfilment

Retail e-commerce industry report Q1 2011

iPerceptions report into customer satisfaction with ecommerce

Ecommerce satisfaction

Why do consumers abandon online purchases?

Econsultancy report revealing customers abandon purchases unless delivery timescales are clearly indicated

Ecommerce satisfaction

Online Shops latest shopping cart abandonment figures

Actin web marketing report on online purchase abandoning

Ecommerce satisfaction

Survey Results: 46 Percent Say Free Shipping Increases Profits

USA report revealing free shipping increases profitability

Retail Logistics and Fulfilment

State of the US online retail economy

Quarterly presentation slides by comScore

Ecommerce

Retailer's attitudes towards cross-border trade and consumer protection

Eurobarometer report with ecommerce data from across Europe

Retail Logistics and Fulfilment

Developing your e-commerce strategy: how to deliver what consumers really want

Research report into online customer's expectations

Ecommerce satisfaction

Understanding the Online Shopper

Cotton incorporated Supply chain monitor survey into online shopping trends

Ecommerce satisfaction

Title

Description

Category

How To Set Up An Effective Fulfilment System

P2P Mailing, examines the key elements of a successful fulfilment system and how such a system can be implemented.

Retail Logistics and Fulfillment

Return to sender

Paul Galpin, Managing Director of P2P Mailing, looks at the importance of assessing and managing this vital process.

Retail Logistics and Fulfillment

A Christmas Countdown: Is your ecommerce strategy in shape?

Internet retailing article providing a 'Christmas countdown' to get e-commerce into shape

Ecommerce

Not all air shippers on on same page with e-commerce, study shows

Freight forwarders from 84 countries responded to FIATA and TIACA’s poll to ascertain their views on e-commerce

Retail Logistics and Fulfilment

Delivery Services:When products meet customers, delivery service sets retailers apart

Article looking at ways e-retailers can use delivery to gain competitive advantage

Retail Logistics and Fulfilment

Fulfillment Services

Article looking at ways e-retailers can meet the demands of changing delivery demands, warehousing needs and taxation

Retail Logistics and Fulfilment

UK ecommerce more flexible on delivery: report

Internet Retailing article offering analysis on the UK snow valley research trends

Retail Logistics and Fulfilment

Shoppers now find it easier to return to sender: report

Internet Retailing article offering analysis on the UK Snow valley returns and refunds report

Returns Mangement

E-commerce customer satisfaction drops in the fourth quarter of 2010

News Analysis of data from the American Customer Satisfaction Index

Ecommerce satisfaction

Consumers had more fun with their 2010 holiday gift buying, survey says

News Analysis revealing that consumers purchasing in the holiday season looks set to increase

Ecommerce

Channel Retailing

Supplement to Internet Retailing with section focusing on logistics

Retail Logistics and Fulfilment

Shopping is greener online: Climate Week survey

Internet Retailing Article highlighting that consumers believe that online retail is more environmentally friendly than bricks and mortar

Ecommerce

Choice of shopping channel counts: research

Analysis of BT Lighting up the High Street study revealing customer shopping preferences

Ecommerce satisfaction

Free shipping is here to stay, but challenges exist

Analysis of free shipping in the online retail industry

Retail Logistics and Fulfilment

Online shoppers return £500 million in fashion each year

Analysis of consumer returns habits

Returns Mangement

Effects of Shipping rates on ecommerce merchants in the USA

Report of USA ecommerce retailer's reaction to increased shipping rates

Retail Logistics and Fulfilment

Description

Category

Snow warnings could mean early Christmas rush online

Internet Retailing article warning that early snow could cause rush of online purchases

Ecommerce

Half of Mobile consumers will leverage devices for Christmas purchasing and research as early as October, says Mojiva

Internet Retailing article commenting Mojiva research revealing that at least half of mobile consumers view their mobile device as a holiday shopping resource for product information, coupons and sale information, product reviews or store information

Ecommerce

Smartphones are the gateway to paid-for mobile payments, finds consumer study

Internet Retailing article analysing a consumer study conducted in July 2011 by the Banking division of Simon-Kucher & Partners has found that 92% of smartphone users would be willing to use mobile payments for their purchases and other forms of money transmission.

Ecommerce

European online shoppers are wealthy, male and western: study

Internet Retailing article analysing results from the CB Richard Ellis’ report, Europe’s Online Shopper

Ecommerce

Retailers missing out on sales because they fall short on multichannel: report

Analysis of a report from digital agency Head London showing the potential loss made by not selling online

Ecommerce

Title

Description

Category

Ecommerce activity statistics UK

ONS review of 2009 ecommerce data

Ecommerce Data

British Retail Consortium- Google Online Retail Monitor

Results for UK online retail spend updated on a quarterly basis

Ecommerce Data

Fulfilling Online Orders

Business Link guide to fulfilling online orders

Retail Logistics and Fulfilment

The Guardian Ecommerce news page

Selection of articles on ecommerce by The Guardian

Ecommerce

NCSI Quarterly UK customer satisfaction report

Quarterly report featuring a section on ecommerce and the effects of delivery on overall satisfaction levels

Ecommerce Data

Nearly 1 in 2 Consumers’ Choice in Retailer Influenced by Delivery Service

Press release with data from IMRG and eDigitalResearch on customer choice of retailer

Retail Logistics and Fulfilment

Satisfaction with online retail sites hits all time high

eDigitalresearch into online retail satisfaction

Ecommerce satisfaction

Retail Spring Update 2011 by Compete

Slides from a survey on online retail activity

Ecommerce